Have you thought about evaluating your customer service?
I know that you are so busy that you have not had time to even start to consider this. Maybe the following link to a Consumers Reports’ survey will open your eyes about what is going on – maybe in your own backyard.
So what is good customer service? According to Consumer Reports things like having an easy-to-find phone number that consumers’ can call at all reasonable hours to speak with a representative who actually can help.
If you are in competition with Walmart, are you ever lucky! Seriously you are lucky. Instead of me telling you all about the survey, use the link that follows to get all the details.
http://www.consumerreports.org/cro/magazine-archive/2011/july/shopping/customer-service/overview/index.htm
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