How remarkable is your business today, could it be better?
Do all your customers make remarks about how good you have treated them and served them?
Being remarkable is all about doing the little things. These little things are what this economy has helped us forget to do. These are things like the way you answer your phone, or the way you handle a customer concern.
Do you have methods you follow in all aspects of your business? For example; do you have particular procedure to follow so that when a call comes into your business so that no matter who answers the phone it is being done in an effective and welcoming way? If you answered ‘no’, when can you improve this area of your business?
In fact if you want to become a remarkable company/organization it is my firm belief that all aspects of business must become procedures and documented so that if someone is not at work, whoever replaces them can look up what needs to be done and do it.
When are you going to make your business remarkable?
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