What do you do when a client is unreasonable?
Do you try to reason with them?
The financial industry knows that being persistent is a benefit to being successful long-term. The financial industry also taught me a valuable lesson. The lesson is that if you have done everything you can to form a bond with a client and that client that is being unreasonable on a regular basis – move on politely. That meaning that you tell them that there is no connection in the relationship. Then tell them that it would be better for them if they found another company to do business with.
Does this seem harsh? If you answered ‘yes’, I have a question for you; ‘Do you want to work with people that have confidence in you or not?’
When you look at your client list who are the prime candidates for this action?
When will you take action on this?
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