Are your customer’s happy or are they ecstatic? There is a big difference in the definition of happy and ecstatic. Happy is feeling or showing pleasure or contentment. Ecstatic is feeling or expressing overwhelming happiness or joyful excitement. Now the …
Did you know that the key to any strength training program is to build slowly and use the proper form? Are you saying; ‘I’m not interested in strength training!’ If you are not into strength training maybe just maybe you …
Did that frustrate you? Recently I tried to get some work done by a lawn and yard company. I’ve known the owner for about 2 years. He is a friendly person and appears to be good in business. Those …
Have you ever had a business person not return your call? Read more »
Or do you feel there needs to be a balanced approach? As Bob Proctor said; “I think earning money is the simplest thing in the world once you learn how to do it. It’s like driving a car. It’s simple …
Is your work all about earning a paycheck, or about the service you give? Read more »
Or, do you get paid for the completion of each product or service? Are these ways really working? Isn’t it time that we got away from these old and tired ways of getting paid? I believe that every one of …
By jargon I mean slang for terms that only people in your industry or business understand. Many years ago (the early 80’s) we were buying our first computer for our business. I went into this computer store and a young …
Who needs to take responsibility for you not buying? I want to tell you about an experience that I had this past week in a Staples store. I went into to get some information about a tablet computer. The person …
Whose fault is it that you don’t buy from a particular store? Read more »
That is, if we really listen. My friend Rod met with his regular doctor the other day. He received all the good news. He told me that while he chatted with his doctor she asked him if he knew how …
I believe that less is better. Let me tell you why. If you find that you are giving your prospects a lot of information it is because you have not qualified them or understand what their needs or wants are. …
How much information do you give to your prospective client’s? Read more »
If you said ‘no’ your work is just beginning. I say that because if there is no one that is doing a better job that you do now, why would you sit back and wait for that competitor to start? …
Do you have a competitor that does a better job than you do? Read more »