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Category: listening skills

Are you a great communicator?

By Tim Gibney Posted on September 8, 2015 Posted in communication, listening skills

Are you listening twice as much as you are speaking? If you aren’t listening you are missing all of the key information. Yes, the key information is what people are saying to you about life and even your behavior. I …

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Would you like to correct someone?

By Tim Gibney Posted on February 26, 2015 Posted in listening skills, progress, silence

Would it do you or them any good? I have a question for you; do you think there are some people who deserve your silence? In other words, maybe you can get your point to them without saying words. I …

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Isn’t it amazing what we hear from others?

By Tim Gibney Posted on August 2, 2012 Posted in customer service, listening skills

That is, if we really listen. My friend Rod met with his regular doctor the other day. He received all the good news. He told me that while he chatted with his doctor she asked him if he knew how …

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What type of service do you offer?

By Tim Gibney Posted on July 11, 2012 Posted in challenges, discussions, listening skills, our responses

This question is due to a recent experience with my internet provider. I was having a small challenge so I called their service department. Sadly the technical support person did not know anything about service or listening skills. Every time …

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What are you doing to understand the needs of others?

By Tim Gibney Posted on May 29, 2012 Posted in listening skills

You realize that you were born with one mouth and two ears for a reason, don’t you? The other day I was in an appointment with a prospective client. You could see that she was somewhat uneasy about me being …

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Do you understand what I am saying?

By Tim Gibney Posted on October 20, 2011 Posted in listening skills

It all depends on the type of listener you are, doesn’t it. If you are the boss/owner of your business you lead the way in teaching listening by example. How do you listen to your employees? I ask that question …

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“Are you really listening to me?”

By Tim Gibney Posted on September 13, 2011 Posted in listening skills

This is what everyone is thinking when they are talking to you. So how do you show that you are really listening? Do you just sit there expressionless? Or do you use active listening skills? Active listening skills are the …

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