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Category: customer service

Does anyone really know staff indifference can impact your business?

By Tim Gibney Posted on January 3, 2012 Posted in customer service, indifference

In mid-December I purchased a particular unit for my entertainment system. This purchase unfortunately caused me to make 4 trips back to the store. On the third trip the store manager decided that he would exchange the equipment I purchased …

Does anyone really know staff indifference can impact your business? Read more »

Do you really think you are being a service to your customers?

By Tim Gibney Posted on September 6, 2011 Posted in customer service

This past weekend I went to a local jewelry store to buy a battery for my watch. This should have been no problem. Well think again. As I pulled up in front of the store it appeared to be open, …

Do you really think you are being a service to your customers? Read more »

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