Have you ever got frustrated when registering a product you purchased?
If not, you have been blessed.
The other day I decided to register a product on a web-site instead of mailing in the registration. What a disaster! It appears that they are so interested in finding out what type of buyers purchase their products that they have forgot about me the customer.
It took about 10 minutes to complete all of their questions, thus it wasted my time. Why do I tell you this? It is simple. When you ask a customer to register a product, let them register the product. Then you can follow it up in a polite way to get more information.
Now if you don’t have the need for product registration, you can use what I’ve just mentioned in many other ways. All that you need to remember is to put your customer’s needs first.
Are you placing your customer’s needs before your own?
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