This is a daily routine that gets you focused and keeps you focused and ready to take action. This practice takes you to another level of productivity. Yes, I know you are juggling many things everyday, but that may be …
Have you establishing a daily practice of good habits? Read more →
I hope you said ‘yes’. I say that because it is the ‘little touches’ of personalization and interest that make a customer feel really appreciated. If you are already adding these ‘little touches’ my compliments. My question for you is; …
Does the little stuff make a difference with your customers in your business? Read more →
In mid-December I purchased a particular unit for my entertainment system. This purchase unfortunately caused me to make 4 trips back to the store. On the third trip the store manager decided that he would exchange the equipment I purchased …
Does anyone really know staff indifference can impact your business? Read more →
Besides counting your profit, there is more to the sale than that. It takes more work and costs more to get the first sale than to make the second sale. That is why we need to build great rapport in …
In January of 2012 it will be 3 years since Circuit City went out of business? This was a consumer-electronics retailer that had been in business for 60 years. I’ve been informed that sales had declined over the preceding years …
Do I need to explain what open means? To elaborate on this I want to use a quote I read on a bottle of wine made by Open Wines, from Niagara Falls Ontario. The quote is; “Great things can happen …
Do great things happen when we are open with others? Read more →
You’ve heard this many times and you may have said it to others. To me this is a poor excuse for a greeting. I say that because what if the person you say that to is having a bad day? …
Has it been operating the same for a number of years? If it has, now is the time to re-invent your business model. I know that at least one person will be saying, ‘No, we can’t do that.’ If you …
The Editor in Chief of Entrepreneur magazine recently posted this on their web-site and I would like to share with you. “…our annual list of 100 Brilliant Companies, who have coupled genius and execution to fantastic — and, in many …
You may call them referrals or compliments, but do you get them? In a 2010 study by Forrester Research, they found that 62% of online retail shoppers think product recommendations are useful and 15% of the people surveyed bought based …
Do you get any recommendations from your customers? Read more →